SUPPORT POLICY

Our Commitment

·      At Adamas Direct, we are dedicated to providing exceptional support to our valued customers. Our support team is committed to assisting you promptly and effectively with any queries or concerns regarding our products or services.

Support Channels

·      Email: You can reach our support team via email at support@adamasdirect.com for any assistance or inquiries.

·      Phone: Call us at +447424043244 during our operational hours for immediate assistance.

·      Online Contact Form: Visit our website to fill out our contact form, and our team will get back to you promptly.

Support Hours

Our support team operates during the following hours:

·      Monday - Friday: 9:00 AM - 6:00 PM (UK Time)

·      Saturday - Sunday: Closed

Types of Support

We provide support for:

·      Product Inquiries: Detailed information about our products, availability, and specifications.

·      Order Assistance: Assistance with orders, tracking, or any issues related to the purchase process.

·      Technical Support: Guidance or troubleshooting for any technical issues related to our website or services.

·      General Queries: Any other inquiries or concerns you may have.

Response Time

·      We strive to respond to all queries within 24-48 hours during our operational hours. However, some complex issues might require additional time for resolution.

Feedback and Improvement

·      Your feedback is invaluable to us. We constantly strive to improve our support services based on your suggestions and experiences.

Resolving Issues

·      In case of any unresolved issues, we are dedicated to finding a satisfactory resolution that meets your expectations.