RETURNS AND REFUNDS POLICY

Right to Refuse Purchase:

·      The Buyer can refuse the purchase by informing the Seller in writing (via email at info@adamasdirect.com) within 14 days from the delivery, specifying the return of goods and their order number.

Return Conditions:

·      Quality, unused goods in original packaging without losing commercial appearance can be returned.

·      Certain goods (e.g., food products, personal hygiene items, gift vouchers) of suitable quality cannot be returned or exchanged.

Poor Quality Goods:

·      Products with expired dates, altered consistency due to improper storage, or mechanical damage not caused by the Buyer are considered of poor quality.

·      When complaining about poor quality, providing a photo of the poor-quality product is mandatory.

Responsibilities for Return:

·      The Buyer doesn't receive a refund for delivery costs when returning quality goods.

·      Costs and responsibility for proper shipment of returned/exchanged goods to the Seller fall on the Buyer.

·      Returned/exchanged goods must reach the Seller within 14 days from the purchase date.

·      Failure to return goods within 14 days relieves the Seller from obligation for replacement or refund.

Process for Poor-Quality Goods:

·      Poor-quality goods are exchanged or returned after agreeing on pick-up time and place.

·      A document provided for returning/exchanging goods needs to be filled out for online store purchases.

Refund Process:

·      Money for returned goods will be transferred to the Buyer's bank account used for purchases within 5 working days from the return day.