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Returns and Refunds Policy




Right to Refuse Purchase:

·      The Buyer can refuse the purchase by informing the Seller in writing (via email at within 14 days from the delivery, specifying the return of goods and their order number.


Return Conditions:

·      Quality, unused goods in original packaging without losing commercial appearance can be returned.

·      Certain goods (e.g., food products, personal hygiene items, gift vouchers) of suitable quality cannot be returned or exchanged.


Poor Quality Goods:

·      Products with expired dates, altered consistency due to improper storage, or mechanical damage not caused by the Buyer are considered of poor quality.

·      When complaining about poor quality, providing a photo of the poor-quality product is mandatory.


Responsibilities for Return:

·      The Buyer doesn't receive a refund for delivery costs when returning quality goods.

·      Costs and responsibility for proper shipment of returned/exchanged goods to the Seller fall on the Buyer.

·      Returned/exchanged goods must reach the Seller within 14 days from the purchase date.

·      Failure to return goods within 14 days relieves the Seller from obligation for replacement or refund.


Process for Poor-Quality Goods:

·      Poor-quality goods are exchanged or returned after agreeing on pick-up time and place.

·      A document provided for returning/exchanging goods needs to be filled out for online store purchases.


Refund Process:

·      Money for returned goods will be transferred to the Buyer's bank account used for purchases within 5 working days from the return day.




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